To stitch the design you purchased, you will need an embroidery machine. Upon completing your purchase and payment, you will be able to download the design file.

The files are provided in a zipped format. After downloading the file, you will need to unzip it on your computer. For assistance with unzipping files, search online for instructions on “how to unzip a .zip file.”


Once unzipped, you will find folders containing different sizes. Each folder includes 8 different embroidery formats compatible with most embroidery machines. Select the size and format you need, and transfer that file to your embroidery machine using a USB flash drive. You can then proceed to stitch the design.

• DST: Tajima, Ricoma
• EXP: Melco
• HUS: Husqvarna, Viking
• JEF: Janome, Elna, Kenmore
• PES: Brother, Deco, Babylock
• SEW: Janome, Elna, Kenmore
• XXX: Compucon, Singer
• VP3: Husqvarna Viking, Pfaff

We do not recommend resizing the original design as it may cause stitch loss and deformation, which cannot be prevented by your editing program. We cannot guarantee the quality of the design once it has been altered. If you require different sizes or formats, please contact us directly.

If you experience any stitching problems, please contact us and provide an image of the issue. We value your satisfaction and are here to assist you. Common causes of stitching problems include:

1. Design resizing or alterations (avoid resizing and be cautious with alterations)
2. Fabric choice (our designs are digitized and tested on mid-weight cotton fabrics; different fabrics may yield different results)
3. Stabilizer choice (use an appropriate stabilizer for your fabric)
4. Improper hooping (ensure the fabric is hooped correctly, not too loose or tight)
5. Machine settings (check thread tension, bobbin placement, machine threading, and needle choice)

Navigate to “My Account”: Go to the “My Account” page from the top menu on the website.

Open the Orders Page: Click on the orders page to view all your purchases.

Download the Files: Each purchase will have a download button. Click on it to download the zip folders.

Extract the Files: After downloading, make sure to extract the files.

Encountering Issues: If you face any problems, please provide your email address, and we will send the files to you manually.

We offer a custom digitizing service for personal images. Fill out our Custom Digitizing Form and upload the image or design file you wish to have digitized. Our team will review your request and provide a personalized quote within 12-24 hours. We aim to transform your personal image into a high-quality embroidered design.

Take advantage of our custom digitizing service to bring your unique vision to life!

To stitch the design you purchased, you’ll need an embroidery machine. Once your purchase and payment are complete, you can download the design file.

The files are provided in a zipped format, so you’ll need to unzip them on your computer. If you’re unsure how to do this, you can search online for “how to unzip a .zip file.”

After unzipping, you’ll find folders containing different size options. Each folder includes embroidery formats compatible with most embroidery machines.

Simply choose the size you want, select the correct embroidery format, and transfer the file to your embroidery machine using a USB flash drive. Once that’s done, you’re ready to start stitching! 😊